Head of Network Delivery

Head of Network Delivery

Department: Operations

Reports To: Head of Operations

Department: Operations
Project Location(s): Huddersfield

Key Purpose of Role

To lead in the program delivery of a full Fibre to the Home network build across a region on behalf of a prestige client.


Key Responsibilities of the Role

  • To own the end to end program delivery including, design, programme of works and delivery of all target in line with customer requirements.
  • To manage planning and deployment of appropriate resource including when required recruitment, ensuring that workstacks are managed, service is delivered within agreed SLAs and in the most efficient way possible.
  • To build strong and effective relationships with direct reports, clients and key stakeholders in order to deliver first class service.
  • Responsible for all commercial elements of the build, including P&L delivery, delivery against contract requirements, controlling and managing costs and compensation events.
  • To lead a team of Project Managers (construction and fibre), Supervisors, Co-ordinators, Customer Liaison Officers, SHEQ Co-ordinator
  • To act as a role model for the team and colleagues instilling SDH company values.
  • Drive continuous performance improvement and ongoing development of all direct reports. This is to include performance management where required.
  • Overall owner of all health and safety requirements along with ensuring the wellbeing of all direct reports. Responsible in creating and instilling a safety culture across the team.
  • To own and grow the financial performance of team including driving down operational costs wherever possible across your region.
  • To ensure all requirements of the contract are delivered within agreed SLAs and ensure all customer requirements are met including compliance.


Minimum Expectations

  • Strong Health and Safety awareness.
  • Proven track record in leading the build of full fibre networks.
  • Proven track record as a leader delivering within the Telecoms industry.
  • Significant experience in leading field-based engineering teams across a large geography.
  • Strong commercial awareness.
  • Experienced in managing a P&L in excess of £30m.
  • Strong project management experience including being able to create and manage a programme of works.
  • Outstanding leadership, communications and organisational skills.
  • Ability to motivate oneself and a team of both field based and desk based employees.
  • Ability to demonstrate problem-solving and decision-making skills.
  • Strong understanding of fibre networks and build.
  • Experience in delivering to, and challenging, stakeholders up to Director level.
  • Extensive knowledge and experience around operational grip.
  • Act as a point of contact with the client and work closely with them building strong and effective relationships.
  • Results driven with a track record of delivering sustainable performance within a challenging, dynamic, fast pasted environment.
  • Strong understanding of HR people management processes and how they are effectively implemented by the business.
  • Strong Microsoft Office skills.
  • Team player with the ability to work across departments to get the job done.
  • Proven track record in delivering change.


  • English, Math’s, IT, Excel – A strong understanding of all
  • Strong understanding of fibre networks
  • Programme Management and planning
how can we help you?

Contact us at Infusion Support or submit an inquiry online.

We were amazed by how little effort was required on our part to have Infusion on board supporting us. We exchanged a few phone calls and e-mails, and they handle the rest.

Michael O’connor
Director, Venture Properties

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